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Allgemeine Geschäftsbedingungen und Stornierungsbedingungen

Can Lluc Rural Hotel & Spa

GENERAL CONDITIONS

  1. Booking conditions:

    STANDARD RATE
    • 1.a Individual Reservations
      When booking individual accommodation, the amount required is 50% of the total, with a minimum payment of one night. The remaining amount will be paid at check.-in.
    • 1.b Group bookings
      To confirm booking,  the required amount is  50% of the total, with a minimum payment of one night per room.
      The remaining amount will be paid 90 days before the arrival to the hotel.


    NON REFUNDABLE RATE

    In case of non-refundable reservations, individual or group, the deposit required to confirm the reservation is the amount equivalent to 100% of the stay.

    Update due to the Covid19 situation: more flexibility in changes and cancellations. Please check our cancellation policy.

  2. The reservation is not confirmed until the hotel has charged the deposit and confirmed by e-mail to the customer.

  3. Check-in from 16.00 to 22.00 h. Check out: from 07.00 to 11.00 h
    Update due the Covid19 situation : Can Lluc offers the possibility of doing check-in before arrival, therefore reducing the risk of contact. Please inform the hotel about your preferences prior to your arrival.

  4. Cots and extra beds:
    • Children up to 2 years old, free cots.
    • Extra bed: see hotel rates in https://bit.ly/3eHjkhd
    • Maximum number of extra beds / cots per room: 1, except in the superior doubles: 2
    • Extra beds and baby cots are available on request and must be confirmed by the hotel.

  5. Pets are allowed on request. The acceptance must be confirmed by the hotel. See additional charges for pets. In order to respect other clients´ wishes, we regret that no pets are allowed in public areas.

  6. The hotel accepts the following Credit Cards: American Express, Visa, Euro / Mastercard, Maestro. The hotel reserves the right to check credit card validity before the arrival of our customers.

 

CANCELLATION POLICY

  1. If you need to cancel your reservation, please notify in writing by  e-mail. Our Cancellation Policy fees be applied as follows:

    STANDARD RATE
    • 1.a Individual reservations

      If a client cancels 30 days in advance before the arrival date, the full amount will be refunded, unless the client wants to apply it to a future reservation.

      If a client cancels the reservation between 30 and 14 days before the arrival date, the client loses the amount advanced, with a minimum fee of one night.

      If a client cancels the reservation less than 14 days before arrival or there is no show, the total amount of the stay will be charged.

    • 1.b Group bookings

      Amounts paid as deposits are always considered non-refundable. Cancellation fees are equivalent to the deposits paid.

    NON REFUNDABLE RATE
    Cancellations not allowed. The cancellation fees are equivalent to 100% of the amount of the reservation.

  2. In the event of a customer wanting to leave before the expected date of departure, the total amount of the stay will be charged.

  3. The customer must always notify the hotel reception if the arrival time will be after 10pm.

  4. Advice: A reservation is considered "no show" if a client shows up after 22:00h without previous notification to the hotel.

  5. In attention to customers, Can Lluc will deduct the amount of penalization paid from future stays, provided they are booked for low season and always subject to availability in one year time from cancelled booking, unless the parties have another agreement.

  6. Update due the Covid19 situation:From now and until further notice: the hotel will allow to change dates for all bookings which are affected by cancellation fees during this exceptional situation. It is also possible to receive a voucher for the paid deposit with validity up to end 2022. These conditions will be applied in two cases: provided that the cancellation is communicated within the estipulated notice and that it is not a “no-show” reservation.

  7. The booking of your accommodation involves the acceptance of the afore mentioned booking and cancellation policies.

 

April 2020

CAN LLUC HOTEL RURAL
BOUTIQUE COUNTRY HOTEL & VILLAS

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Garantiertbester preis
Begrüßungssekt
Sofortige bestätigungihrer buchung
Flexiblestornierung

Sie verlieren Ihr Geld nicht, sondern bekommen eine Gutschrift für zukünftige Aufenthalte

Später check-outje nach Verfügbarkeit

Bis 14 Uhr kostenlos und je nach Verfügbarkeit.